How soon can my post be installed?
Installations are usually completed between 24-48 hours. Local installations can be installed next business day, as long as we receive the order prior to 6pm. Our core area is from Bowmanville to Scarborough. Areas outside of our core area are not guaranteed for next day installation, but we will always do our best to have your post as quickly as time allows. If you are able to provide us with a couple days to work within for farther installs, it is greatly appreciated!
Please note that we DO NOT book installations or removals on the weekends.
Can you tell me what time my post will be installed?
When your post is scheduled to be installed, you will get a notification email the morning of. Due to the nature of this type of work, we cannot provide exact installation times. Our schedule is created to get as many installations completed as efficiently as possible, but sometimes there are circumstances beyond our control, that may change our route. For this reason, we cannot accommodate specific time requests.
How can I book my installation?
Orders can easily be placed through our website, but if you have any issues please call or email, and we will do our best to assist you, and answer all of your questions! Alternately, you can place your order by email. This option requires you to provide us with credit card information, or we cannot process your order. We cannot take phone orders, simply to ensure accuracy for all of our orders!
I don’t want to leave my sign outside, it is with the homeowner, can you please ask them for it?
Unfortunately, no we cannot do that. Our installers will not ring/knock on homeowners door. True sign has a ‘zero contact’ policy, in terms of installations and removals. We also cannot call ahead to ask for signs, so please have them ready at the listing, or ask us about our free storage!
What if I forget to leave my sign/rider outside at the listing, or if there are other issues preventing the installation to be completed the way I requested? Will the installer call me?
No, unfortunately this may cause delays for the other installations and removals that are scheduled after yours, so our installers cannot call if there are problems onsite. please be sure to have everything ready for us, or let us know ahead of installation if there are issues we may need to address.
I need you to print me a new sign, will this delay my installation?
Our printing turnaround is very fast, usually we can have a sign completed by the next business day, as long as we have the design approved before 3pm! We will coordinate to have your sign completed in time for your installation to the best of our ability!
I need some riders for my installation, but I don’t see the one I need on your website?
We have lots of pre-made riders in stock, but if you need something specific or custom, just let us know! There is an option on the website for “Custom Riders” and you can put whatever you’d like it to say in the notes. We do all of our own printing so we can also make you new signs!
Can I order an installation or removal ahead of the required date?
Absolutely! Dates can be requested at the time of ordering either through the website or email. If you know the closing date of a listing ahead of time, just let us know and we can schedule the removal in for you! Again, we do ask for some wiggle room for listings that are far.
Will I get any confirmation of completed installs or removals?
Yes! As long as we have the correct email on file for you, you will get a confirmation with a photo. Be sure to keep an eye on your junk mail, as these confirmations may end up there. If you notice you are not getting confirmations at all, please reach out and we would be happy to update your profile!
I am not happy with my installation/placement of my post, what can I do?
We are very sorry to hear that! To help prevent issues, please be VERY specific about placement and requirements for your install. We will not install posts on City Boulevards! Please let us know ahead of time if there are obstructions on the property, so we can plan ahead. If your listing is at a townhouse/condo complex, we may have an idea where signs are allowed to be placed but just in case, we ask that you check with the condo board/ tenant’s association. If you are unhappy with the quality of your installation, or if we forgot something, let us know and we will be happy to return to fix the issue.
I made a mistake/forgot something on my order, can you return to fix it?
We can return to the listing for you to fix your issue, service fees are only $20 locally, and may be subject to ‘zone fee’ for out-of-town listings.
I need to cancel my Installation/Removal, will I be charged for this?
We understand that things come up, so if your installation or removal needs to be cancelled or changed, please let us know and we will do our best to accommodate you! Depending on how far along your order is in processing, we may charge a service fee, but this is typically not something we have had to do.
Are you able to store my signs?
Yes! Sign storage is a complimentary service we offer. This makes installations much more efficient for us and less hassle for you!
Please note, that if you would like to store multiple styles of signs, each one should be acceptable for installations. If you have a style that you would prefer we used every time, please only store that style.
How can I get my signs to you?
If you are switching over to us from another installation company, we would be happy to pickup your signs for you! This service is complimentary within our core area, and is not applicable for one-off installs. Signs can be dropped off at one of our locations or at the listing as well.
If you are a current customer, and need to give us new signs, or pick-up old ones, send us an email or give us a call and we will figure out the best arrangement.
Do you work on holidays?
We observe all statutory holidays, so please plan ahead for you install or removal if we have a holiday coming up. If we are planning on being closed for any extended period of time we will give as much notice as we can! We post updates on our website regularly so please be sure to check it out!
What happens to my sold riders after you remove my signs?
There are a few options we can offer here; we can leave the riders at the listing for you, we can hold onto them until we are able to do a rider drop at your office (typically once a month), or you can make arrangements to come pick them up from our shop!
I prefer to store my own signs. How will this work for installations and removals?
If you would still like us to hang the sign for you, you can leave it at the listing for us ahead of time or drop it off at our shop prior to the date of installation. If you’d prefer to hang the sign up yourself, we will leave you the necessary hardware to do so.
**Please be aware that we paint each post after installation to ensure a high standard of quality, so there may be wet paint! **
Can I put my sold stickers on your post instead of my sign?
Please don’t use stickers as they are difficult to remove, and can cause damage to our posts. If they are placed on our posts, you may be charged a removal fee. And we don’t recommend using them on your signs. Instead, we can print you a beautiful custom rider, that can be used over and over! This will save you money and hassle!
Can you install a post for me on City property?
Short answer is NO. There are many municipal by-laws that forbid this.
We also CANNOT install on Boulevards.
Please see our Terms and Conditions for more information.
